Patient Experience Forum
San Diego Marriott La Jolla
4240 La Jolla Village Drive
La Jolla, CA 92037
The healthcare industry has been shifting from a physician-centric environment to a patient-centric one. Come hear from industry experts, physicians and patient advocates at this unique event how to navigate that transition and how best to support the continuing consumerization of healthcare. This event will include some interesting insights into connecting with patients on a level they want and need, how to balance technology with effective patient interaction, and how to increase caregiver awareness in support of the patient’s experience.
Ghazala Sharieff, MD, MBA
Senior Director, Patient Experience and Medical Management
Dr. Sharieff serves as Senior Director, Patient Experience and Medical Management, Scripps Health, San Diego. She was the Division Director for Rady Children’s Hospital’s Emergency Department prior to joining Scripps. She is also Professor of Pediatrics at the University of California, San Diego. Dr Sharieff is a nationally and internationally recognized lecturer on topics in pediatric emergency medicine, patient experience, conflict management and team building. She has been awarded several regional and national teaching awards. She has served on many national committees including: Past Chair of the ACEP Pediatric Emergency Medicine Committee; Past Chair of the ACEP Pediatric Section; the ACEP Public Relations Committee; the AAEM Board of Directors; and was also the Co-Chair of the AAEM Education Committee. She is well published and has authored multiple research articles, book chapters and review articles.
Executive Director, External Affairs
Susan Taylor represents Scripps Health to the community, patient groups and leaders throughout the region. Susan joined Scripps in 2011 after more than 15 years as an award-winning San Diego news anchor for NBC. As executive director of external affairs, Susan plays a critical role in raising awareness and understanding of Scripps’ programs, facilities and services. She also helps educate a broad range of audiences about the significant changes under way in health care locally and nationally. In addition, Susan serves as a member of the Scripps Medical Response Team. A long-time patient at Scripps, Susan has a personal connection to Scripps, where her father successfully underwent open heart surgery in 2008. Susan is grateful to her father’s medical team and welcomes the chance to give back to the organization that saved his life. A 2011 recipient of the San Diego Women Who Mean Business Award, Susan is a spokesperson for the San Diego Police Foundation’s internet campaign against cyberbullying. She is also active in LEAD San Diego, serving on the board of directors. A New England native, Susan began her career in Boston as a writer and associate producer. Prior to San Diego, she worked for television stations throughout the country. During her career, she covered the O.J. Simpson trial, the downfall of Panamanian leader Manuel Noriega, the Super Bowl riots in Miami, the Northridge earthquake and the San Diego wildfires of 2003 and 2007.