September Lunch & Learn (virtual) - Business Relationship Management

September 25, 11:30am, CDT - 12:30pm, CDT


Business relationship management stimulates, surfaces, and shapes business demand across business and clinical services and ensures that the potential business value from meeting business demand is captured, optimized, and recognized across the organization. Business Relationship Management provides a link between Information Services and our customers. The objective is to create and maintain a positive relationship with customers by partnering to ensure the services we deliver are aligned with their technology needs.


o Welcome

o Texas Children’s Background

o Overview IS Business Relationship Management Program

o Approach to BRM Program

o Challenges to BRM Program

o Accomplishments

o Questions



Nikki Blaze - Assistant Director, Enterprise Systems - Texas Children's Hospital

Shemika Willis - Lead, Relationship Analyst - Texas Children's Hospital