Introducing our speakers - Be an Access Phoenix and Rise to Success!
Join us on December 16th from 12:00-1:00pm CST as Bluetree hosts a webinar on all things patient access.
The Details:
- Title: Be an Access Phoenix and Rise to Success!
- Thursday, December 16th
- 12:00-1:00pm CST
- GoToWebinar (link provided after registering, see below to register)
Description: All healthcare organizations addressed the Covid pandemic, but how well they’ve adapted to patient demands depends on the strength of their centralized access foundation. Some organizations chose to lean-in further and dedicate more resources to patient access, while others deprioritized and are now struggling to focus on the patient experience once again. As an access phoenix, learn to rise from the ashes of this post-Covid world to focus on the patient experience for an even stronger future.
Speaker Bios
Melissa Vasiliades, MBA
Senior Consultant, Patient Access Team
mvasiliades@bluetreenetwork.com
An award-winning featured speaker for contact center best practices, with expertise in access optimization, Melissa has led centralization of primary and specialty care scheduling at UW Medicine and Virginia Mason. As a Senior Director at UW Medicine, her 200-agent organization was recognized by the Patient Access Collaborative with the coveted Award of Excellence in 2016 and Best Practice award for employee engagement in 2019. She currently serves as a Senior Consultant for Tegria.
Idan Eckstein
Change Management & Education Specialist
Idan is a Change Management & Education Specialist with 13 years of experience in healthcare education transformation. He is an expert in training management, including environment design and preparation, as well as eLearning and classroom training. As the Asst. Director of Ambulatory Orientation and Training at NYU, Idan was responsible for leading multiple policy committees to review, establish and improve best practices and policies. This led him to define and develop operations programs and policies to ensure alignment with the Medical Center’s strategic plan. Idan successfully completed Patient Experience at the Ritz Carlton, led Creating a Sustainable Culture at the Disney Institute in 2014, and was a speaker at XGM 2015. He partners with leadership and stakeholders at many levels across the organization to identify opportunities to improve the patient experience and technical literacy of employees.
Gardy Excellent
Senior Consultant, Patient Access Centers
Gardy’s 200-seat contact center at the University of Miami Health System was recognized for "Best Strategic Value to the Organization" at the 2014 Global Contact Center Awards sponsored by the International Customer Management Institute (ICMI). He currently serves as a Senior Consultant for Tegria.
Please register for Be an Access Phoenix and Rise to Success! on Dec 16, 2021 12:00 PM CST at:
https://attendee.gotowebinar.
After registering, you will receive a confirmation email containing information about joining the webinar.
Regards
WI HIMSS Education Events Team